Retentions Team Leader

  • Job Reference: 1335229608-2
  • Date Posted: 23 May 2024
  • Recruiter: search
  • Location: City, Manchester
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent

Job Description

Role: Retention's Team Leader
Salary: 30k + Bonus
Location: Manchester


Are you a established team leader with a passion for sales and customer loyalty?


Search Manchester is working with a well established client who is seeking a Retention's Team Leader to join their Outbound Sales Team and drive results through effective team management and strategy implementation.


Benefits


28 days holiday + bank holidays
Enhanced pension
Life assurance
Private dental and healthcare
Free eye test and contribution to glasses
Employee Assistance Programme
Cycle to work scheme


Duties:
Setting team targets to achieve sales goals and customer satisfaction.
Monitoring KPIs to ensure performance metrics are met and exceeded.
Tracking leads and opportunities to maximise sales conversions.
Implementing innovative sales strategies to drive revenue growth.
Handling customer escalations with professionalism and problem-solving skills.
Training, coaching, and developing teams through regular one-on-one sessions.


Requirements:
Previous experience managing a team in a customer service department.
Proven experience in training and developing advisors to excel in their roles.
Ability to handle multiple tasks at one time and prioritise tasks effectively in a busy environment.
Excellent communication skills to engage with team members and customers.
Strong analytical skills to identify trends and make data-driven decisions.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.